Flying Colours Entertainment Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our clients, artists and any third parties who supply personal data to us. We will only collect and use personal data in ways that are described here, in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
Flying Colours Entertainment Ltd
Registered in England under company number: 05920585
Registered and main trading address: Flying Colours Entertainment Ltd
VAT number: 892 494 476
Data Protection Officer: Leah Carroll
Email address: email@example.com
Telephone number: 01179 355 200
Postal Address: Flying Colours Entertainment Ltd
We are a member of The Federation of Small Businesses
2. What Does This Policy Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. This privacy notice is specific to clients or potential clients: we have a separate privacy notice for artists.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
• Job title
• Business/company name
• Email address(es)
• Telephone number
• Address(es): venue addresses, invoice addresses and postal addresses
• VAT numbers
• Bank details/payment information
• Emails (and all personal data contained within them)
• Information about your preferences and interests
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
• Supplying entertainment services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us using details included in Part 11).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or, occasionally, post with information, news, and offers about our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
• Contact details, including names, email addresses and telephone numbers, will not be deleted after a fixed period. They will be deleted if you request it, or if we determine that our services are of no further interest to you (if we receive no reply from you to our communications for an extended period of time, for example).
• Details about bookings and payment information, including venue addresses, invoice addresses and postal addresses, VAT numbers and bank details, will be deleted after six years (we are required by law to keep this information for at least six years).
• Emails (and all personal data contained within them) will be deleted after six years.
• Information about your preferences and interests will not be deleted after a fixed period. This information will be deleted if you request it, or if we determine that your preferences/interests have changed.
You have the right to request that we delete any of your personal data at any time. If you ask us to delete your personal data, we will do so within one month, unless we are legally obliged to keep the data.
8. How and Where Do You Store or Transfer My Personal Data?
In general, we will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
If you are a client, artist or third party directly involved with an overseas booking, we may need to transfer your data to countries outside of the UK. This may include countries outside of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR. Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We use Norton and Malewarebytes to monitor and scan our email and web activity, to guard against security, maleware and phising attacks.
We use both hardware and software firewalls in our office.
All relevant software is kept up to date through automatic and periodic manual updates.
Your data is stored by us on secure servers, which encrypt all data during transmission and at rest.
Transmission of your data is done via:
• Email (Microsoft Exchange): encrypted
• Text (Whatsapp): encrypted
• We Transfer: encrypted
• Cloud sharing: encrypted
Please note that if you send personal data to us through services not listed here, your data may not be secure or encrypted. It is your responsibility to send sensitive data in a manner that you find acceptable.
We use Pipedrive CRM (Customer Relationship Manager) to process client enquires. Client data is stored and processed on their secure platform. They have implemented processes to comply with GDPR requirements.
We use Pandadocs to create our proposal and contract documents. Client data is stored and processed on their secure platform. They have implemented processes to comply with GDPR requirements.
We use Tawk as our chat enquiry app. All communication via Tawk is over 128bit Secure Socket Layer, and all data is housed on encrypted servers.
We can also be contacted via our website enquiry forms. These are securely encrypted.
We use Mad Mimi as our marketing app. Client data is stored and processed on their secure platform. They have implemented processes to comply with GDPR requirements.
Our artists are professional entertainers who have been informed about their responsibilities under GDPR.
9. Do You Share My Personal Data?
As an agency, we may contract with third parties (artists) to supply entertainment services to you on our behalf. In some cases, those third parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8. Personal data will only be transferred outside of the EEA if necessary for an overseas booking.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. Please contact us using the details in Part 11 to request a Subject Access Request Form.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Leah Carroll):
Email address: firstname.lastname@example.org
Telephone number: 01179 355 200
Postal Address: Flying Colours Entertainment Ltd.
12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
This is a Circus Malabaristas
website. We are one of the premier
specialist act entertainment
consultancies in the UK. Although we specialise we can provide any act for any event. Circus Malabaristas is a trading name of Flying Colours Entertainment Ltd
We are always happy to advise
on your entertainment requirements and provide various options for your event. We offer competitive quotes for quality acts
Please call us, email us or complete the contact form here
Please provide: date, times and location of your event; what act/s you want; if your event has a theme and whether you want a set show, or roving / freestyle entertainment